# Wealtii Help Centre Find answers about USDT deposits, withdrawals, identity verification limits, fees and account security. Support is ticket-based: you can open a ticket at any time, and we typically send a first response within a few hours. New to Wealtii? Read [how Wealtii works](https://wealtii.com/how-it-works), our [fee schedule](https://wealtii.com/fees) and our [regulatory status](https://wealtii.com/regulatory-status). ## Frequently Asked Questions Find answers to common questions ### Getting Started 11 questions ### Deposits & Withdrawals 13 questions ### Portfolio & Investing 10 questions ### Fees & Charges 10 questions ### Security & Account 10 questions ### Technical Support 10 questions ### Identity Verification 10 questions ### Transactions & Orders 5 questions ### Account Management 6 questions ### Payment Methods 6 questions ## Common Issues & Solutions Quick fixes for frequent problems ### Deposit not showing in balance USDT deposits are credited after 12 block confirmations on BNB Smart Chain, which usually takes a few minutes. - Check the transaction on BscScan using your transaction hash - Ensure you sent USDT on BNB Smart Chain (BEP-20) - Wait for at least 12 block confirmations - Verify you sent USDT to the deposit address shown on your Deposit page - If after 1 hour it still does not appear, create a support ticket with your transaction hash ### Sent funds to wrong network You accidentally sent USDT on Ethereum or Polygon instead of BNB Smart Chain. - Do NOT send additional funds to try to correct it - Create a support ticket immediately with the transaction hash and a screenshot - Provide exact details: amount sent, network used, and timestamp - Recovery may be possible but requires manual intervention and may incur fees - Prevention: always check the network is BNB Smart Chain (BEP-20) before confirming the transfer ### Deposit amount differs from what I selected The USDT you sent is more or less than the amount you selected on the Deposit page. - Small differences within the tolerance buffer are handled automatically - If the difference is beyond the tolerance, the excess or shortfall is refunded minus a 0.5% processing fee - Check the amount actually sent on BscScan using your transaction hash - Create a support ticket with your transaction hash if the refund does not appear ## Get Help & Support Get help without creating an account ### Create Support Ticket Submit a support request (no login required) ### Track Existing Ticket Check your ticket status with ticket number ### Browse FAQ Find answers to common questions ### Sign In Login for full support access ### Other Ways to Reach Us #### Email Support