Help & Support
Wealtii Help Centre
Find answers about USDT deposits, withdrawals, identity verification limits, fees and account security. Support is ticket-based: you can open a ticket at any time, and we typically send a first response within a few hours.
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Frequently Asked Questions
Find answers to common questions
Common Issues & Solutions
Quick fixes for frequent problems
Deposit not showing in balance
USDT deposits are credited after 12 block confirmations on BNB Smart Chain, which usually takes a few minutes.
💡 Solution Steps:
- Check the transaction on BscScan using your transaction hash
- Ensure you sent USDT on BNB Smart Chain (BEP-20)
- Wait for at least 12 block confirmations
- Verify you sent USDT to the deposit address shown on your Deposit page
- If after 1 hour it still does not appear, create a support ticket with your transaction hash
Sent funds to wrong network
You accidentally sent USDT on Ethereum or Polygon instead of BNB Smart Chain.
💡 Solution Steps:
- Do NOT send additional funds to try to correct it
- Create a support ticket immediately with the transaction hash and a screenshot
- Provide exact details: amount sent, network used, and timestamp
- Recovery may be possible but requires manual intervention and may incur fees
- Prevention: always check the network is BNB Smart Chain (BEP-20) before confirming the transfer
Deposit amount differs from what I selected
The USDT you sent is more or less than the amount you selected on the Deposit page.
💡 Solution Steps:
- Small differences within the tolerance buffer are handled automatically
- If the difference is beyond the tolerance, the excess or shortfall is refunded minus a 0.5% processing fee
- Check the amount actually sent on BscScan using your transaction hash
- Create a support ticket with your transaction hash if the refund does not appear
Get Help & Support
Get help without creating an account
Other Ways to Reach Us
Email Support
support@wealtii.comLimited to 5 tickets per day. Create an account for expanded support access and full ticket history.